Job Description

Job Title: ICUC, Social Media Content Specialist (Remote)

Job Description: ICUC – The global leader in social media management services.

Position Title: Content Specialist
Position Type: Hourly
Reports to: Project Manager

Shifts Available: 8:00 am to 4:00 pm CST, 4:00 pm to 12:00 am CST and 12:00 am to 8:00 am CST

Bring YOUR passion to OUR team!

Do you love all things social media? Are you extremely detail-oriented and organized? Would you like to help manage the online reputation for some of the world’s largest brands? If you answered yes, we have an exciting opportunity for you! ICUC Social is looking for social media Content Specialists to join our unique, remote team who are available to work a variety of shifts – including days, evenings, overnights, and weekends.

Applicants must be prepared for a fast-paced, self-motivated, entrepreneurial lifestyle. You will be given the opportunity to work with a diverse group of people in a fun and ever-changing industry!​

Our Brand:

ICUC Social is a global team of 350+, that acts as an extension of our client’s brand on social media. Providing scalable management, protection, and revenue-generation services, we are thoughtful and revel in working with a range of clients across industries. We have specializations in several categories, with intimate knowledge of key metrics and a portfolio of work to prove it. Our Social Media Management Services are first-rate, and our work speaks for itself.

Our services include Review Management, Social Content, Strategy, Moderation, Community Management, Social Listening and Reporting, and more! Click here to learn more.

The Role:

• Monitor and respond to comments on the client’s social accounts on behalf of the client, using their unique, brand voice
• Enforce the online community’s safety and usage policies across multiple content areas and
• Craft engaging responses that encourage participation and the development of user-generated content to ensure that the online community is achieving its objectives

The Perks:

• 100% remote work from home – no commute to the office
• Bring your job wherever you go – all you need is a reliable internet connection and laptop
• Work with a diverse group of individuals – we’re global and so is our workforce
• You get to share your knowledge and expertise with our client’s customers
• All this plus a competitive compensation and benefits package!

What you need:

• Must have exceptional communication skills both verbal and written.
• Must be able to demonstrate experience with social media tools & interact with online community tools such as forums, blogs, user-generated content, etc.
• Must have substantial knowledge of the Internet including following current trends.
• High level of attention to detail with the ability to multitask
• Strong written communication skills – spelling, punctuation, grammar, etc.
• Experience writing, editing, and crafting engaging content in the social media space using brand voice and following established guidelines
• Exceptional customer service skills with the ability to adjust written tone and voice to match each individual customer
• Experience with and knowledge and understanding of all social platforms
• Ability to work independently and collectively in a unique virtual environment
• High-speed internet connection (no data restrictions)
• PC/laptop or Mac: Processor of 2 gigahertz (GHz) or faster. RAM: 6 gigabyte (GB)Display: 800×600, Camera (built-in or external), Headset with microphone, Operating System: Windows 8.1 or higher – For Macs, OSX 10.9 or higher Browsers: Chrome / Firefox / Safari / Opera / I.E. Anti-virus: Windows Defender or Mac Security Updates
• Successful candidates will be required to undergo a criminal background check.

As a member of the Dentsu Aegis Network, ICUC is a global leader in social media management. We minimize risk by providing intelligent services powered by real people – everyday. Our four services include Content Moderation, Community Management services, Social Listening and Social Media Customer Service. Real people. Real safety. Real confidence. We are ICUC. Acting as the eyes and ears for our clients, we are a social media services company that leads the world’s biggest brands through the integration and execution of successful marketing campaigns. Learn more about what we do at http://icuc.social/, like us on Facebook, and follow us on Twitter – @ICUC or on our company

We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work.

We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact [email protected] or to begin a conversation about your individual accessibility needs throughout the hiring process.