Remote Experience Manager

  • HR & Recruitment
  • Full time
  • 3 years ago

Job Information

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    No. of Openings 1 opening
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    Location Restrictions Europe only

Job Description


Thanks for taking a look at the job description for Remote Experience Manager at Impala. We felt a little bit impersonal just throwing you right in there with words like “revolutionizing” and “disrupting”.

As such, we want you to know that the person that wrote this job description apologises in advance for any clichés, tropes or sudden-insecurity-driven-panic-attacks that you might find in the description below.

What Is Impala Now?

Impala makes building travel software incredibly easy. We provide hotels with a powerful data management platform that makes connecting to software, hardware and room distributors extremely easy. Think Twilio for Travel.

We launched in January 2019 and since then have grown at – quite frankly – a ridiculous old clip. Our technology is already installed in hundreds of hotels worldwide, on six continents and categorises more than 1 billion data points.

We are a team 24 exceptional people split across engineering, product and commercial that have built a fantastic community.

Why “Remote Experience”?

Impala has an entirely remote engineering team (and a couple of other positions), they live and work from co-working spaces or home offices anywhere that is +/- 2 hours GMT. In the early days of Impala this was how our entire team worked (not just engineering).

We’ve since adopted a model of colocation for non-engineering teams on two days a week in London. We’re still a remote-first company. We believe wholeheartedly that – where possible – working remotely allows people to live where they want and still solve exceptionally complex problems. As such we want to make sure that we maintain the great remote community that we’ve built.

At the same time, we want to make sure that those in remote positions don’t miss out on the social benefits of working and feel a part of the team. We’ve made great strides into making sure this is the case and now that we scale, we’re looking for someone dedicated to this role.

Where Is Impala Going?

We’re supported by some of the best investors in the business, the early stage backers behind Deliveroo, PillPack, SecretEscapes, Zoopla, Trivago and more. They’re on board because of our vision – revolutionizing a $1.6 trillion dollar market that’s been out-of-date for 20 years.

Within the next two years, 25% of hotel bookings worldwide will flow through Impala technology and the product that we’re building will support the entire ecosystem of travel technology (we already have over a thousand companies signed up).

Anyone travelling anywhere will interact with products powered by Impala and to achieve this we’re growing the team to 50 people within the next year.

What Will I Be Doing?

Brace yourself for some bullet points:

  • You will create and action initiatives to support our remote team in every part of their working life (and even in some places where that crosses over to their social lives).
  • You will be the first point of contact for our remote teams, addressing any issues that they have, helping them arrange co-working spaces and remote-team meetups.
  • You will travel to where our remote team members are to conduct secondary (remote) onboarding after their in-person week here in London.
  • You will work with our Marketing and Talent teams, creating content to ensure that Impala is the first place in Europe people think of when they think about working remotely.

What Sort of Person Are You Looking For?

  • Someone that’s extremely outgoing and loves meeting new people. You’ll in some cases be helping people settle into a new location.
  • Someone that’s willing to travel 50% at short notice. You’ll likely live near a major airport or airports.
  • Someone extremely organised. You’ll be planning, arranging and organising.
  • Someone with experience writing great, interesting copy or content.

Where Will I Work?

This is a remote position (all of our engineering team and some of our other staff members are distributed). This means you can work from anywhere +/- 2 Hours of London, timezone wise (and less than a 3 hour flight). As part of that:

  • We offer an office stipend (you can furnish a home office or choose a coworking space near you).
  • We give you an additional significant start-up equipment budget for things like monitors, keyboards, headphones etc.
  • You’ll travel once a quarter to meet the rest of the engineering team somewhere in Europe.
  • You’ll have a budget to travel to team socials if you’d like to meet everyone in person more frequently.

Please note, we only accept candidates in Western Europe because of timezone and travel time differences. We make no exceptions (we don’t have time to!).

What Do You Offer In Return?

As a member of the Impala team, you’ll have access to:

  • Working with some of the best and brightest minds in their field, helping you to achieve the best that you can.
  • A culture that celebrates success, reliability and building a great community.
  • A top of market salary. If you’re truly great, we’ll pay what we need to.
  • Equity in an honest-to-god-could-buy-a-yacht-later company. Travel is a huge industry and infrastructure is a huge part of that.
  • A minimum of 36 days paid holiday per year. Unlimited holiday means you never take it, we just decided to give you a lot.
  • A professional development budget. That we make sure you spend with frequent PD sessions.
  • Generous maternity and paternity leave.
  • Health and wellbeing scheme. Including access to Headscape, Meditation/Stress management, Massage Lottery, Health Food Voucher etc.
  • A bunch of great benefits, like private health insurance, cheaper gym membership, cycle-to-work scheme, an everlasting friendship with the author of this post, annual “un-sick” day and many more.

More About Impala

If you’re really, really, really, really excited to learn more then please check out our Medium page which includes more information about who we are, what we do and our culture.

For more information on what it’s like working here, check out our Glassdoor page.

You can also check out for more information about what we’re doing.

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