Job Description

Visier is seeking a highly motivated, entrepreneurial-spirited individual to join our growing Customer Success team as a Project Manager to support the EMEA region. This is a remote role based in the UK.

In this customer-facing role, you will possess excellent project management skills coupled with strong technical aptitude and strategic planning abilities. Working with customers is second nature to you, and you thrive in a dynamic, collaborative, and fast-paced environment. Previous experience in a SaaS environment is strongly preferred.

What you’ll be doing…

• Work proactively and responsively with customers throughout their onboarding journey; you will be the customer success owner throughout the onboarding process
• Collaborate with BI Consultants, Data Management Engineers, Customer Value Managers, and the customer project team to drive the technical and business implementation of our products for multiple concurrent implementations
• Create and maintain detailed project plans, project records, and other systems in order to execute on project delivery (JIRA, SFDC, etc)
• Update tools as required by Customer Success processes (project time tracking, customer success records, confluence, etc)
• Follow the established Visier Project Management processes and contribute to ongoing improvements of those processes
• Keep current on all Visier Solutions and continually grow your knowledge around our products and processes
• Support key business initiatives as required

What you’ll bring to the table…

• Minimum 5 years experience managing multiple concurrent customer implementation projects
• Certification in Project Management and experience in the HR industry preferred but not required
• Previous experience working on implementations that require data loading, data management, analytics, and web technologies
• Experience and confidence working with senior leadership and executives in large enterprise companies
• Proven experience working in a Customer Success organization
• Technically competent with excellent communication skills and the ability to understand complex information and translate into tangible actions for non-technical audiences