Hey there! We’re looking for a Customer Support Representative to join our team in providing amazing customer support to educators around the world. Gimkit currently is just three people — you’ll increase the size of our team by 33%!
About the Job
Once fully up to speed, you’ll be the one responsible for providing outstanding customer service and support, primarily over email. You’ll help answer questions on Twitter, create and edit help documentation, and perhaps host some classes. You’ll also have opportunities to carve out your own passion projects related to supporting educators and students.
While we’re helping you get on board, you’ll be expected to be proactive in your process and learn quickly.
Written communication is a huge part of this role – you’ll write about 100 emails per day. This is a significant volume, so be sure that you’re ready and able to deal with that kind of daily load — you’ll get all the support and guidance you need along the way!
There are three main parts of this job. The largest is responding to customers and supporting them in finding the information and solutions they need. The second is creating content to help customers before they reach out. The final part is communicating to us. You’ll be the one communicating with customers every day and you’ll be their advocate on the product development side.
We strongly encourage candidates of all different backgrounds and identities to apply. Each new hire is an opportunity for us to bring in a different perspective, and we are always eager to further diversify our company. Gimkit is committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career while being yourself.
Pay + Benefits
We believe in fair, living wages no matter where you live. To do this, we pay 30% more than the average person makes in your city with the same role and experience.
However, tech salaries have gone up much quicker than customer support salaries. If you live in San Francisco and got paid 30% better than the average Customer Support Representative, you would get paid $53,000 a year. That’s not a fair, living wage. So, we’ve decided to pay whichever is higher: $65,000 a year or 30% more than the average person makes in your city with the same role and experience.
We don’t do bonuses at Gimkit. Instead, we share Gimkit’s profits across all employees. Typically, each employee takes home thousands extra every year.
Our benefits are all aimed at supporting a life well lived away from work. None are designed to try to make you work longer hours or force you into staying around for a job you don’t like.
Finally, we think it’s important to mention we’re not VC funded. We’re completely bootstrapped. We’re running a profitable, sustainable business where we can afford to pay well and offer great benefits while making something people love.
If you want to join us in making our customers happy, please apply!
How to Apply
Introduce yourself to us as a colleague. Show us your future here! We value great writers, so be yourself, be creative, and take your time with the application. There’s no prize for being the first to submit! Stock cover letters won’t do. Tell us why you want this job. Tell us about:
Then, pick three of the customer questions below and answer them like you would if you worked here (hint: at this point, we value tone and style over correctness):
Email your application and/or questions to us at [email protected] We’re accepting applications for this position until March 15th.
We’ll let you know that we’ve received your application. After that, you probably shouldn’t expect to hear back from us until after the application deadline has passed. We want to give everyone a fair chance to apply and be evaluated.
We’re seeking fluent English speakers/writers to work with us to answer customer inquiries via email during regular business hours Monday through Friday.
We’re a remote company, so your location isn’t as important as your fit for the role. That said, we do prefer that your daytime hours coincide with your working hours so as to avoid night shift burnout. Remember to tell us where you’re located!
We look forward to hearing from you!