Customer Support Representative

  • Customer Service
  • Part Time
  • 2 years ago

Job Information

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    Salary 15.000 - 34.999 USD / year
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    No. of Openings 1 opening
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    Location Restrictions USA only

Job Description

At AgentMethods we provide high-quality online marketing services to insurance agents across the United States based on our unique software platform. As a nimble, entrepreneurial organization, we look for people interested in thinking creatively and having a say in how their work is done. We are looking for a part-time customer support representative to become part of our growing company.

We offer a flexible work environment with interesting work. You will help our customers understand how both how our products work AND how they use them to fulfill their business goals. Because this is a remote position, you should be self-driven and organized. This is a unique opportunity to accelerate your career, abilities, and income while working from the location of your choosing.

Position Details:

  • Part-time, contract
  • General hours are 9am – 12pm Eastern Time Monday – Friday (note that you can be located in any US time zone as long as you are able to work those hours)
  • Compensation is $18/hour

Job Responsibilities:

Support our customers through the following activities:

  • Onboard customers to our service through our defined onboarding process
  • Answer questions related to AgentMethods’ offerings and service.
  • Provide customer support via phone, email, and online chat.
  • Respond promptly to customer inquiries.
  • Resolve problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Direct requests and unresolved issues to the designated resource, ensuring the customer’s need is resolved.
  • Manage and update the knowledge base and related customer support documents.

Key Competencies and Abilities:

  • Great interpersonal skills
  • Excellent communication skills – verbal, written, and listening
  • Comfortable with the basics of internet technology and small business online marketing
  • Knowledge of insurance and financial services is a plus, but not required
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Customer service oriented
  • Stress tolerant (don’t worry, 99% of our customers are really nice)
  • You must be based in the US– Please DO NOT APPLY if you’re outside the United States.

To apply:

Send your resume in PDF format and cover email to us at [email protected] In the cover email, please tell us the following:

  • Why are you a good fit for this position?
  • What experience do you have that is relevant to this position?
  • Tell us about your experience in doing customer service.
  • Tell us about your experience with online marketing.

Please note that submissions that do not answer the above questions in the cover email will not be considered.

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