The Online Customer Success team is looking for an entry-level, remote, self-starting all-star who can be a coach to our self-service customer base to ensure they’re finding success with Apollo. You’ll be trained on all things sales operations, sales process, marketing ops, and go-to-market strategy. After working with Apollo customers, you’ll become a leading expert on sales ops, marketing ops, and go-to-market strategy. You’ll proactively call and email clients who show signs of trouble to offer support with your product and go-to-market expertise to get customers to find real business value with the Apollo platform. And, you’ll have the opportunity to create scalable programs to solve problems that are usually handled 1:1 instead at scale, 1:many. An interest in creating 1:many training content would be a major bonus for the Apollo team and is encouraged!
Apollo is a wired-for-remote team headquartered in San Francisco, with 50%+ of the team working from LA and around the world. This role is remote. US-based candidates are preferred for this role.
About the Team
The Online Customer Success team embraces that we have a sole purpose: to help customers maximize their full revenue potential on the Apollo platform. This mindset opens us up to a lot of creative approaches to making customers successful at scale. The Online Customer Success team is a new department within the Customer Success org at Apollo tasked with helping manage a whole segment of customers, as opposed to a designated list of managed accounts. You’ll be a significant part of a lean, remote team, empowered to really own your role as a proactive customer coach and sales trainer. We’re very collaborative at Apollo, so you’ll be able to lean on your teammates, even in adjacent departments, to help you achieve lofty goals. You’ll be supported and encouraged to experiment and take educated risks that lead to big wins. And, you’ll have a whole team remotely by your side to help you do it!
A Day in the Life Would Be
Additional Opportunities Based on Interest
Opportunities to Progress in your Career
Apollo is a Y-Combinator backed startup with a refreshingly pleasant to use B2B platform. Originally built by 3 founders (from Harvard, MIT, and Berkeley), the team has a long history of being highly collaborative, encouraging, and growth-minded. We also have a new CEO on the team with successful exits under his belt in the Sales and Go-to-Market industry, having exited as cofounder of ClearSlide, after raising $89M from leading investors like Greylock Partners, and a founding executive at AdBrite. Our team is laser-focused on building Apollo into the most intelligent, data-first sales engagement platform. And, the success team is right at the heart of that, helping customers realize their full market potential. The CS Specialist role offers you many avenues to grow your career. We aim to grow our future leaders or executives at future Silicon Valley companies.
And, we’re growing the team and scaling how we operate. So, Some likely future career moves for you as CS Specialist would be:
Why you’ll love it here