Customer Success Manager – SEO SaaS Product

  • Operations
  • Part Time
  • 4 months ago

Job Information

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    No. of Openings 1 opening
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    Job Experience 2 years
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    Education Level Bachelor
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    Location Restrictions Work from anywhere

Job Description

ClickFlow is a SEO product that helps websites increase their SEO traffic using SEO experiments. Currently we work with some of the largest sites in the world! We are looking for a highly motivated customer success individual that will grow with our business.

Go here to watch an overview of the product: clickflow.com

Given our business model, where our customers pay us over time, Customer Success is absolutely vital to our long-term profitability. We will not be successful unless our customers are receiving massive value from our service. As such, we need a senior executive to own driving success for our customers. This role includes responsibilities for Customer Success activities (e.g., on-boarding, support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.).

CUSTOMER SUCCESS OUTCOMES

  • Increase renewal rates and reduce churn
  • Expand our revenue in accounts through cross-sell and up-sell
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
  • Drive new business growth through greater advocacy and reference-ability
  • Define and Optimize Customer Lifecycle
  • Map customer journey
  • Develop listening points in journey (e.g., usage, satisfaction, etc.)
  • Customer development
  • Standardize interventions for each point in journey
  • Define segmentation of customer base and varying strategies
  • Identify opportunities for continuous improvement
  • Learn from best practices in industry
  • Manage Customer Success Activities
  • Professional Services
  • Customer Support
  • Customer Success Management
  • Renewals
  • Cross-sell / Up-sell

REQUIREMENTS

  • 2+ years experience in customer-facing organizations
  • HUGE plus for SEO experience
  • Ability to manage influence through persuasion, negotiation, and consensus building
  • Ideally combined background of post-sale and sales experience
  • Strong empathy for customers AND passion for revenue and growth
  • Strong background in SaaS
  • Deep understanding of value drivers in recurring revenue business models
  • Analytical and process-oriented mindset
  • Demonstrated desire for continuous learning and improvement
  • Enthusiastic and creative leader with the ability to inspire others
  • To apply, include ‘customer success is cool’ in the subject, custom message or title or else your application will be disqualified
  • Excellent communication and presentation skills
  • Relevant Bachelor’s degree; preference for computer science or related degrees

BENEFITS

Depends on the nature of the role. Please inquire.

Job languages
Bitnami