Customer Success Manager

  • Customer Service
  • Full time
  • 2 years ago

Job Information

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    No. of Openings 1 opening
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    Job Experience 2 years
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    Location Restrictions Work from anywhere

Job Description

We want to hire someone who has several years’ experience in providing a seamless and personal onboarding and launch experience for customers using B2B software.

This is a full-time role. You’ll need to be able to work in Pacific Standard Time (PST GMT-8) and use our time-tracking software while at work.

For this role, you’ll be assisting the customer success manager to:

  • Onboard large teams;
  • Develop relationships with large clients;
  • Set up regular calls with clients to find out if they’re meeting their goals while using the product, to suggest improvements and share product knowledge;
  • Prepare and present executive business reviews;
  • Minimize churn by detecting warning signs and proactively reaching out to prevent it;
  • Look for growth opportunities within other departments; and
  • Have face-to-face meetings with larger clients in your area.

To be the best match for this job, you’ll need to have:

  • 2-3 years of experience in a client success role within a SaaS company.
  • Experience working with C-suite executives.
  • Experience upselling and cross-selling.
  • Experience using Jira, Slack, and video email platforms.
  • Experience working remotely is a plus.

This is a full-time remote/ customer success/ virtual/ telecommute position which allows you to work from home.

About Us

We have a team of more than 70 dynamic and dedicated people working 100% remotely in 30 different countries.

We are a fast-growing SaaS company. Our vision is to be the most trusted time-tracking and productivity application for remote teams. We want to help companies know if their remote teams are working productively.

We develop and market Time Doctor, a time-tracking and productivity tool. Our software is used by individuals and teams to track time spent on tasks and to monitor computer activity.

Learn more about us here:

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