Customer Service Representative

  • Customer Service
  • Full time
  • 2 years ago

Job Information

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    No. of Openings 1 opening
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    Career Level Entry
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    Location Restrictions USA only

Job Description

About OnProcess Technology

OnProcess Technology is a business optimization specialist for the post-sale value chain, digitizing and streamlining service and supply chain processes.

We are a trusted advisor to many of the world’s leading technology, medical device, wireless, broadband, manufacturing, and logistics companies. Providing services in 26 languages and operating in seven global facilities, OnProcess delivers a follow the sun model, with global headquarters in the greater Boston area.

What We Offer

  • GREAT Medical and Dental benefits, paid time off, retirement savings plans, flexible spending, company-sponsored Employment Assistance Program, and professional development.
  • Competitive salary and growth opportunities!
  • No commute! Work-life balance! Work from the comfort of your home!
  • Great Employee Referral Bonus!
  • Fun work from the home culture with opportunities to work as a team.

About The Position

We are looking for several full-time, temp. to perm, work from home customer service/bilingual Spanish/English professionals to help us ensure a positive and supportive experience for our participants. Available shift times vary, with some including evenings and weekends. Training is a day shift model. This is an amazing opportunity- all from the comfort of your home!

What You Will Do

  • Reverse Logistics and/or Customer Experience Programs
  • Answer inbound or outbound communications
  • Scheduling and calendaring
  • Build/process orders
  • DispatchTechs and/or parts
  • Perform Triage and quota management
  • Support Company processes through professional communications
  • Update the Company database with all appropriate information
  • Support all quality assurance efforts and Program criteria.
  • Resolve customer complaints and escalations
  • Complete all the required data entry

What We Look For

  • Previous customer service experience within a work from home or call center preferred
  • Previous technical experience and experience in supply chain management or similar field
  • Attention to detail, accuracy and multi-tasking skills
  • Strong written, verbal and interpersonal communication skills
  • Meet certification requirements and ability to maintain confidentiality
  • Ability to understand and utilize a database and Microsoft Office programs
  • High School Diploma or equivalent
  • Entry-level or mid-level opportunities available
  • Bilingual Spanish/English a plus


We welcome applicants from all over the U.S. Preferences include: FL, GA, TX or NC

Computer Requirements

  • Operating System: Windows 7/Mac 10.1 or better
  • CPU: Intel i5 2xxx series or better with integrated HD Graphics 2000 series or better
  • Graphics: Direct X 10.0 compatible, 512 Mb minimum graphics memory
  • Ram: 2 Gb RAM minimum
  • Minimum internet bandwidth of 20MB download and 5MB upload
  • Hard wired internet connection, within 25 feet of a network jack
  • New hires will need own computer to start; necessary equipment will be sent


  • Daily operation of various office-based equipment: telephone & voice mail operating system.
  • Desktop/laptop computer, e-mail system
  • May be required to sit or stand (presentations/meetings) for extended periods of time
  • May spend extended periods operating a desktop computer, requiring hand-eye coordination and finger dexterity; and communicating on the computer, webcam, telephone and in writing
  • Light lifting of paperwork, folders or other general record-keeping materials
  • Distraction-free office or space
Computer skills
Job languages